In the event of a:
- pandemic and upon an official order to close all facilities;
- pandemic and upon an official order from the customer’s country of origin that prohibits travel to Switzerland;
- contraction of COVID-19 and upon presentation of proof of isolation.
Télé-Anzère SA commits to refund the cost of ski passes issued thereby for days that have been purchased but cannot be used due to the aforesaid circumstances, particularly if they involve fixed dates. If the ski passes involve flexible dates and could have been used outside of the aforesaid circumstances, refunds are not paid. An administrative fee of 5% of the amount to be refunded will be charged before the payment. This provision does not apply to season ticket holders (e.g. Magic Pass), who are bound by such tickets’ general terms and conditions.